ACER vs HP

Thinking of buying an ACER laptop? Think again. While their product may be one of the best if not super but their after CUSTOMER AFTER SALES SERVICE is for me is unsatisfactorily crap.

My company bought a laptop in Manila and brought it in Botswana for our use. Unfortunately, it suddenly stopped working in less than a month. With so much confidence, because we were told in Manila that the unit carries an international warranty and that in case of breakdown, it will be serviced anywhere in the world. So in Botswana we called on all possible distributors and we first got into Computer Office Supplies who were kind enough to direct us to Kalahari Associates. So we called and told them the story and off we were told to come with the unit so that they could attend to it. So we brought it in and was told that they have to consult the ITW in South Africa. Then we received a call saying that they could not honor the ITW because it was not bought in Africa and the unit should be sent to South Africa at our cost. And to return, Acer's ITW in SA to shoulder the cost of returning it back to us. 

So then we were told that in order for it to be processed, we were told to log in to the website and do a log-call. The website does not work! So then we were told to go to Incredible Connection. So we went there on Saturday and took the unit. Alas, they know nothing of the arrangement and was asked to come back on Monday. We didn't come back on Monday but called the girl and we were told that they don't do any services or attendance unless the unit is bought from their stores. Great service, eh!?

Whilst doing the African route, we tried contacting ADI-Asianic at Park Square in Makati and found their website. Sent an email but no ANSWER! Tried calling the phone, couldn't go through! Great service, eh!?

So, then we decided enough of this crappy procedure. Let's wait for someone to go back to Manila to bring the unit personally. So, came our representative and gave the unit only to be given a lousy service again. Arrogant sales lady who couldn't even give a good assurance to alleviate our pains of buying a crappy unit. Great service, eh!?

Now, here comes the good one!

My fiancee bought an HP laptop more than a year ago. When it broke down, she called on HP service center. The first incident was when the battery broke down and HP immediately sent UPS to collect the unit and repaired it and returned the unit in superb condition. No questions asked. Second incident, just recently. Her computer won't start unless you turned it off for long hours and take it to cool down.  Same way, she called HP Service center and much to her surprise she's told that her motherboard was still under warranty. And HP immediately sent UPS to collect it and in less than a week replaced the board and returned it to the user. No questions asked and no cost to the customer. That's CUSTOMER SERVICE!!! SUPERB!!!